FAQ
Shopping & Payment
Do you have a store or showroom that I can visit?
Z-Furnishing is an online-only furniture retailer and does not operate a traditional showroom. By avoiding the high costs associated with large retail spaces, we can focus our investment on product selection, materials and direct sourcing, allowing us to offer designer furniture at more competitive prices.
All product images on our website are original photos provided by our team or manufacturing partners. Our buyers personally visit and evaluate production facilities to ensure consistent standards in materials, construction and quality control.
Why are your prices more competitive than traditional retailers?
There are several reasons:
• Online-only business model — Without the overhead costs of large retail stores, we can offer better value directly to customers.
• Overseas warehouse model — Many of our products are stored in our overseas warehouse and shipped directly to Australia, reducing local storage and handling costs.
• Direct sourcing — We work closely with carefully selected manufacturing partners, allowing us to provide designer furniture with competitive pricing while maintaining product quality and craftsmanship.
How long is your lead time?
In-stock items: Estimated delivery time is 3–7 business days.
Items shipped from our overseas warehouse: Estimated delivery time is 5–6 weeks.
For more information about delivery timeframes and shipping arrangements, please visit our Shipping and Delivery.
Where are your products manufactured?
Our products are designed by designers from around the world and manufactured by carefully selected production partners, primarily in China.
Our buyers regularly visit and evaluate these factories to ensure standards in materials, construction methods and quality control. Many of our manufacturing partners specialise in furniture production and supply products for international markets.
Do your products require assembly?
Assembly requirements vary depending on the product.
Most items require minimal assembly, such as attaching legs, handles or other components. Any required tools and assembly instructions are included in the package.
Specific assembly information is available on individual product pages where applicable.
Do you offer product customisation?
Customisation may be available for bulk orders or trade projects. Please contact us with your requirements and our team will advise what options are available.
What warranty do you offer?
Warranty periods vary depending on the product. Most products include a 12-month warranty, while selected products may have longer warranty coverage of up to 60 months.
The warranty period begins from the date your order is received.
For detailed warranty information, please visit our Product Warranty page.
Do you offer Price Protection?
Yes. If the listed price of your purchased item is reduced before your order is delivered, we will refund the difference.
This allows you to order with confidence without needing to wait for future promotions.
How do I know if my payment was successful?
After a successful order, you will be redirected to an order confirmation page and receive a confirmation email.
Please ensure your email address is entered correctly during checkout.
Is it safe to submit my payment information online?
Yes. Your payment information is processed securely through trusted payment providers.
Our store is powered by Shopify, which provides secure payment processing and industry-standard security measures.
For more information, please refer to our Privacy Policy.
Do you offer a trade program for bulk orders?
Yes. We work with designers, builders, developers and other industry professionals.
For trade enquiries or bulk orders, please contact us at support@z-furnishing.com.au with details of your project or requirements. Our team will be happy to discuss available options.
I have forgotten my password. How can I reset it?
Enter your email address on the account login page and a password reset email will be sent to you.
Shipping & Delivery
What is the delivery process and how long will it take?
For in-stock items, delivery is usually completed within 3–7 business days after payment.
For items shipped from our overseas warehouse, the estimated lead time is 5–6 weeks.
Once your order is ready for local delivery, our delivery partners will contact you 1–3 days prior to arrange delivery.
For full delivery details, please refer to our Shipping & Delivery Policy.
Do you deliver to my area?
We deliver to selected areas across Australia.
You can enter your postcode during checkout to check delivery availability. If your area is not available online, please contact us for a shipping quote.
Can I collect my order myself?
Self-collection may be available from selected locations in Sydney, Melbourne and Brisbane.
Please contact us before placing your order to confirm availability and collection arrangements.
Can you hold my order if my home is not ready?
Yes. If you are not ready to receive your furniture, please contact us as soon as possible after placing your order.
We will work with our suppliers and logistics partners to coordinate the most suitable shipping arrangement. Additional storage charges may apply depending on the circumstances.
Can I request delivery on a specific date?
We will do our best to accommodate delivery requests where possible. However, delivery dates depend on freight schedules and availability of our delivery partners.
Once a delivery appointment has been arranged, changes may require additional charges if requested at short notice.
What happens if I am unavailable on the delivery day?
If you are unable to be present, our delivery partners may leave the goods in a safe location at your property where appropriate.
By allowing delivery without someone present, you acknowledge responsibility for the items once delivery has been completed at the nominated location.
For more information, please refer to our Shipping & Delivery Policy.
Can I change my delivery address after placing an order?
Please contact us as soon as possible if you need to update your delivery address.
Changes close to the scheduled delivery date may result in additional freight or rescheduling charges.
Returns, Exchange & Refunds
Can I cancel my order?
Please contact us as soon as possible if you wish to cancel or modify your order.
Cancellation eligibility depends on the order status, including whether production or shipping arrangements have already commenced.
Please refer to our Order Change or Cancellation Policy for more information.
Can I return my product if I change my mind?
Yes. While we carefully select and inspect our products, we understand that circumstances can change.
Please refer to our Return, Exchange & Refund Policy for eligibility requirements, return conditions and applicable fees.
My item has arrived damaged. What should I do?
Please contact us as soon as possible with photos of the product and packaging.
Do not assemble or use the item until we have reviewed the issue and provided further instructions.
For more information, please refer to our Damaged or Defective Items Policy.
How long will it take to receive my refund?
Refunds are processed within 7 business days after returned items have been received and inspected to confirm they are in acceptable condition.
Refunds will be issued using the original payment method.
Please note that applicable restocking fees and original delivery fees (for orders with free shipping) may be deducted where applicable.
