🚚 FREE SHIPPING WITHIN 50KM OF SYD, MEL & BNE

Shipping policy

We work with reputable delivery partners across Australia to ensure your order is delivered safely and reliably.

We currently ship to selected areas—please check availability during the checkout process.

Please note: if you change your mind and return the item, you will be responsible for both the return delivery fee and the original delivery fee (even for orders with free shipping).

Delivery Timeframes

Good things are worth the wait.

In-stock items: Estimated delivery time is 3–7 business days.

Items shipped from our overseas warehouse: Estimated delivery time is 5–6 weeks.

Many of our furniture pieces are stored in our overseas warehouse and shipped directly to Australia. By operating with this model rather than maintaining large local inventory, we reduce local storage and handling costs, allowing us to offer designer furniture at more competitive prices while maintaining an efficient supply chain.

This approach also allows us to offer a wider range of designs, materials and configurations without the additional costs associated with holding extensive local inventory.

While this may involve longer lead times, it helps us provide better value without compromising on product quality or design selection.

For specific product availability, please contact support@z-furnishing.com.au.

We do our best to provide accurate estimated delivery timeframes. However, unforeseen delays may occur due to factors such as production schedules, international freight, customs clearance or circumstances outside our control. We are unable to offer discounts or compensation due to production or shipping delays.

Our delivery partners will contact you 1–3 days prior to delivery to arrange delivery.

Delivery Conditions

If you are unable to be present on the scheduled delivery day, our delivery partners may leave the goods in a safe location at the delivery address where appropriate.

Please ensure the delivery location is ready before arrival:

Ensure there is clear and safe access to the delivery address.

Ensure there is a suitable area available for the goods to be placed upon delivery.

Please advise us in advance of any access restrictions that may affect delivery.

By allowing delivery to proceed without someone present, you acknowledge that Z-Furnishing and our delivery partners are not responsible for any loss, theft or damage after the goods have been delivered to the nominated location.

If a delivery cannot be completed due to access issues, refusal to accept the delivery, or a request to reschedule after the delivery has been arranged, additional delivery charges may apply.

Delivery is made to the nearest safe and accessible location at your property. Our delivery partners are unable to provide furniture placement, assembly, removal of existing furniture, or unpacking services unless specifically arranged.

Receiving Your Order

Please inspect all packages for visible damage before signing for delivery.

If your item appears damaged during delivery:

  • Do not assemble the product.

  • Contact us immediately for further instructions.

  • If damage is visible, reject the shipment where possible, ensure the delivery driver records the damage, and contact us straight away.

  • If damage is discovered after unpacking (concealed damage), take clear photos of both the product and packaging and contact us as soon as possible.

Please note that delivery drivers are not required to unpack, assemble, or inspect products on your behalf.

Assembled products are not eligible for damage claims.