Order Change or Cancellation

We understand that circumstances may change after an order has been placed. If you would like to change or cancel your order, please contact us as early as possible.

Many of our products are ordered, allocated, transferred or prepared specifically to fulfil confirmed customer orders. Once an order progresses, we may incur costs and commitments associated with stock allocation, overseas warehouse handling, freight, administration, warehousing and other logistics. For this reason, change or cancellation fees may apply depending on the stage of your order.

Standard Orders

Within 3 Days of Purchase

You may change or cancel your order free of charge within 3 days of purchase, provided the order has not already been specially modified or customised at your request.

We recommend contacting us as soon as possible if you wish to make any changes.

After 3 Days and Within 30 Days of Purchase

If you request to change or cancel your order more than 3 days but within 30 days after purchase, a 15% change/cancellation fee may apply.

By this stage, the product will usually have been allocated to your order and dispatched from our overseas warehouse or entered the international shipping process. As a result, we may already have incurred costs and commitments associated with stock allocation, order processing, overseas warehouse handling, international freight and related logistics.

The 15% change/cancellation fee is intended to reflect the costs and commitments already incurred in fulfilling and subsequently changing or cancelling your order.

Any remaining balance after the applicable cancellation fee will be refunded to your original payment method.

More Than 30 Days After Purchase and Before Delivery

If you request to change or cancel your order more than 30 days after purchase but before delivery, a 25% change/cancellation fee may apply.

By this stage, the product may already be well advanced through the fulfilment process. It may be in international transit, have arrived in Australia, entered customs clearance, been received at an Australian warehouse, transferred between warehouses or depots, or otherwise committed to fulfilling your order.

The 25% change/cancellation fee is intended to reflect the additional costs and commitments associated with cancelling or changing an order at this later stage.

Any remaining balance after the applicable cancellation fee will be refunded to your original payment method.

Changes to an Existing Order

Requests to change a product, size, colour, quantity or other order details may be treated in the same way as a cancellation where the requested change requires us to cancel, redirect, return, replace or reorder goods that have already been allocated, dispatched or ordered for you.

Where we are able to make a minor change without incurring additional costs or commitments, we may waive or reduce the applicable change fee at our discretion.

Any difference in product price, delivery charges or other applicable costs will also need to be paid or refunded as appropriate.

Customised or Special-Order Items

A customised or special-order item is a product ordered or manufactured specifically according to a customer's individual requirements and which is not offered as a standard option on the relevant product page.

Examples may include a special colour, material, finish, size or other customer-requested specification.

Customised or special-order items may be changed or cancelled free of charge within 3 days of purchase, provided production, procurement or customisation has not already commenced.

If you request to change or cancel a customised or special-order item more than 3 days but within 30 days after purchase, a 50% change/cancellation fee may apply. This reflects the fact that the item has been ordered or produced specifically to your requirements and may be difficult to resell.

After 30 days, customised or special-order items generally cannot be changed or cancelled for change-of-mind reasons once production, procurement or other irreversible commitments have been made.

This does not affect any rights or remedies you may have under the Australian Consumer Law.

Orders Already in Transit

Once an item has been dispatched from our overseas warehouse, supplier or Australian warehouse, cancelling or changing the order may result in costs that cannot be recovered.

In addition to any applicable change/cancellation fee, additional freight, redirection, return freight, storage or handling costs may apply where those costs are incurred specifically as a result of the requested change or cancellation.

Where reasonably practicable, we will advise you of any such additional costs before processing the change or cancellation.

After Delivery

Once an order has been delivered, requests to return an item because you have changed your mind are handled under our Returns & Refunds Policy rather than this Order Changes & Cancellations Policy.

Your rights under the Australian Consumer Law remain unaffected.

Delays and Estimated Delivery Times

Any lead times, arrival dates or delivery dates provided by Z-Furnishing are estimates and may be affected by circumstances outside our reasonable control.

These may include changes to shipping schedules, vessel delays, port congestion, customs and quarantine clearance, weather, transport disruptions and other supply-chain delays.

If there is a significant delay to your order, please contact us to discuss the available options.

Nothing in this section limits any rights or remedies available to you under the Australian Consumer Law.

Australian Consumer Law

This policy primarily applies to order changes and cancellations resulting from a change of mind, including circumstances where a product no longer suits your space, preferences or requirements.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.

Where you are entitled to a remedy under the Australian Consumer Law — including, where applicable, in relation to faulty goods, goods that do not meet a consumer guarantee, or other circumstances giving rise to a statutory remedy — the change/cancellation fees and change-of-mind restrictions in this policy will not limit those rights.

B2B and Commercial Orders

This change-of-mind policy does not automatically apply to B2B or commercial orders.

Requests to change or cancel a commercial order will be considered according to the agreed terms of the relevant order, the stage of fulfilment, costs and commitments already incurred, and applicable law.

How to Request a Change or Cancellation

If you would like to change or cancel your order, please contact Z-Furnishing as early as possible and provide your order number together with details of the requested change or cancellation.

We will review the status of your order and advise you of any applicable change/cancellation fee and any additional costs before processing your request.

Once a cancellation has been confirmed and processed, any applicable refund will be returned to the original payment method.