Product Warranty

At Z-Furnishing, we stand behind the quality of our products.

Unless otherwise stated on the relevant product page, Z-Furnishing products are covered by a 12-month voluntary warranty against defects from the date of delivery.

What Our Warranty Covers

Our warranty covers defects in materials and workmanship that arise during normal residential use within the warranty period.

Depending on the product and the nature of the issue, this may include:

• Structural defects in frames, bases, legs and other structural components

• Manufacturing defects in timber, metal or other furniture components

• Defects in mechanisms, motors, electrical components or controls supplied as part of the product

• Manufacturing defects affecting upholstery, stitching or coverings

• Other defects in materials or workmanship that prevent the product from functioning as reasonably intended

Warranty Period

Unless a longer warranty is specifically stated on the relevant product page, our voluntary warranty applies for 12 months from the date of delivery.

Some products or components may have a longer warranty where this is specifically stated on the product page or in documentation supplied with the product.

Normal Residential Use

Our warranty is intended for products used under normal residential conditions and for their intended purpose.

Products should be assembled, used, maintained and cared for in accordance with any instructions supplied with the product and reasonable furniture-care practices.

What Is Not Covered

Our warranty does not cover damage, deterioration or other issues caused by circumstances unrelated to a defect in materials or workmanship, including:

• Normal wear and tear

• Misuse, abuse, negligence or accidental damage

• Incorrect assembly or installation

• Failure to follow assembly, care or maintenance instructions

• Excessive force, overloading or use beyond the product's intended purpose

• Scratches, dents, chips, stains, marks or other damage caused after delivery

• Damage caused by pets

• Excessive moisture, humidity, heat or significant temperature changes

• Prolonged or direct exposure to sunlight

• Unsuitable cleaning products, chemicals or cleaning methods

• Unauthorised repairs, alterations or modifications

• Damage caused by third-party handling, storage or installation

• Deterioration consistent with reasonable ageing and normal use of the material

Products that have been relocated from the original delivery address are subject to the separate relocation exclusion set out below.

Natural Timber

Timber is a natural material. Variations in grain, colour, knots, texture and tone are part of its natural character and are not considered defects.

Solid timber naturally responds to changes in temperature and humidity and may expand, contract or move over time.

Minor natural movement, checking, small surface cracks or variations that do not materially affect the structural integrity or normal use of the product are generally not considered manufacturing defects.

To help maintain solid timber furniture, avoid prolonged direct sunlight, excessive moisture, extreme temperature changes and positioning directly beside heating or cooling vents.

Significant cracking, structural failure or abnormal deterioration will be assessed individually.

Natural Stone and Sintered Stone

Natural stone may contain variations in colour, pattern, veining and texture. These are natural characteristics rather than manufacturing defects.

For sintered stone and other engineered surfaces, minor variations between samples, photographs and finished products may occur due to production batches, lighting and screen display.

Damage caused by impact, misuse, inappropriate installation or improper care is not covered by our warranty.

Leather

Leather is a natural material. Variations in grain, texture, colour, wrinkles, scars and other natural markings may occur and are part of the character of genuine leather.

With normal use, leather may naturally develop creases, wrinkles, softness and patina over time. These reasonable changes associated with normal use and ageing are not considered manufacturing defects.

Our warranty does not cover leather damage or deterioration caused by:

• Prolonged or direct sunlight

• Excessive heat or humidity

• Perspiration, body oils or other contaminants

• Spills or stains

• Unsuitable cleaning or conditioning products

• Pets, scratching or sharp objects

• Abrasion or misuse

• Inadequate care or maintenance

Where leather shows abnormal or premature deterioration that may indicate a defect in materials or workmanship, we will assess the issue individually.

Fabric and Upholstery

Our warranty covers manufacturing defects in upholstery materials and workmanship during the applicable warranty period.

It does not cover normal wear, staining, fading caused by sunlight, damage caused by pets, spills, improper cleaning, abrasion or accidental damage.

Some fabrics may naturally develop a degree of pilling through normal use. Pilling alone does not necessarily indicate a manufacturing defect.

Minor differences in colour or texture between samples, photographs and finished products may occur due to production batches, lighting and screen display.

Abnormal or premature deterioration will be assessed individually.

Cushions, Foam and Padding

Cushioning materials naturally soften and settle with use.

Some compression, wrinkling, settling or softening of foam, fibre and other cushioning materials is expected over time and is not necessarily considered a manufacturing defect.

Abnormal deterioration or failure of cushioning materials within the warranty period will be assessed based on the product, usage and circumstances.

Recliners, Motors and Electrical Components

For electric recliners and other furniture containing electrical or mechanical components, our warranty covers manufacturing defects affecting motors, mechanisms, switches, control units, wiring and other components supplied as part of the product during the applicable warranty period.

The warranty does not cover damage caused by misuse, unsuitable power supply, liquid damage, physical damage, unauthorised modification or repair, or use outside the product's intended purpose.

Normal operational sounds, minor movement or characteristics inherent to mechanical furniture are not necessarily considered defects.

Relocation of Furniture

Our 12-month voluntary warranty does not cover products that have been relocated from the original delivery address by the customer or a third party.

Once furniture has been relocated, we are unable to verify how the product was handled, transported, dismantled, stored or reassembled during the relocation process.

Clearance, Final Sale and Open-Box Products

Clearance, Final Sale and Open-Box items are excluded from our 12-month voluntary warranty.

Commercial and Office Use

Unless otherwise stated or agreed in writing, our 12-month voluntary warranty is intended primarily for products used in normal residential environments.

Products purchased primarily for commercial, hospitality, rental, workplace or other non-residential applications may be subject to different warranty arrangements.

Please contact us before purchasing if the product is intended for commercial use and warranty coverage is important to your purchase decision.

Original Purchaser

Our 12-month voluntary warranty is provided to the original purchaser and is not transferable unless otherwise agreed in writing.

How to Make a Warranty Claim

If you believe your product has developed a defect, please contact Z-Furnishing as soon as reasonably practicable after becoming aware of the issue.

To help us assess your claim, please provide:

• Your name

• Your order number or proof of purchase

• A description of the issue

• Clear photographs showing the issue and the product as a whole

• Video footage where appropriate, particularly for mechanical, electrical or movement-related issues

We may request additional photographs, videos, measurements or other reasonable information where required to assess the issue.

Please do not arrange unauthorised repairs or modifications before contacting us, as this may affect our ability to determine the cause of the problem.

Assessment and Inspection

In many cases, photographs and videos allow us to assess an issue without requiring an on-site inspection.

Where further assessment is required, we may request additional information, arrange an inspection or arrange for the relevant product or component to be assessed.

If the issue is confirmed to be covered by our warranty, Z-Furnishing will be responsible for the reasonable costs associated with the approved warranty remedy.

Where an inspection or collection is required and the issue is subsequently found not to be a product defect covered by our warranty, reasonable inspection, collection or transport costs may apply. Where practicable, we will advise you of these costs before making the arrangements.

Warranty Remedies

Where a defect is covered by our warranty, the appropriate remedy will depend on the nature and circumstances of the issue.

Depending on the situation, we may:

• Supply replacement parts

• Repair the affected component or product

• Arrange an appropriate repair

• Replace the affected component

• Replace the product where repair is not reasonably practical

• Offer another appropriate solution agreed with the customer

Where practical, replacement parts may be supplied together with reasonable installation instructions.

For more complex repairs, we may arrange an appropriate technician or service provider where reasonably required.