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Returns & Refunds

We understand that sometimes a product may not be suitable once received.

This policy applies to change-of-mind returns after delivery. For changes or cancellations before delivery, please refer to our Order Changes & Cancellations Policy.

Change-of-Mind Returns

You may request a change-of-mind return within 14 days of delivery.

To be eligible:

  • The item must be unused, unassembled and in as-new condition

  • The item must be returned in its original packaging, including all accessories, hardware and components

  • The product must not have been damaged, modified, assembled, installed or used

  • You must provide your order number or proof of purchase

Please contact us before returning any item. Returns sent without prior approval may not be accepted.

Restocking and Shipping Costs

Approved change-of-mind returns are subject to a 20% restocking fee.

The customer is also responsible for:

  • the original delivery cost; and

  • the return shipping cost.

Where an order originally qualified for free or subsidised delivery, the actual delivery cost incurred by Z-Furnishing may be deducted from the refund.

If we arrange the return transport, the return freight cost will be advised before collection and deducted from your refund.

Due to the size and weight of furniture, return freight costs can be significant.

Return Conditions

All returned products will be inspected.

Products must be returned in as-new and resaleable condition. We may decline a change-of-mind return if the product has been assembled, used, damaged, modified, stained, scratched or marked, or if the original packaging is missing or inadequate for safe return and resale.

The following are generally not eligible for change-of-mind returns:

  • Customised or special-order products made or ordered to specifications that are not standard options listed on the product page

  • Clearance or Final Sale items

  • Products that have been assembled, installed, used, modified or damaged

  • Products that are no longer in as-new and resaleable condition

  • Products without adequate original packaging

Damaged, Faulty or Incorrect Items

If your item arrives damaged, is incorrect, or you believe it has a fault, please contact us as soon as possible.

Please provide your order number, a description of the issue, and clear photographs or videos where appropriate.

Please retain the product and packaging while we assess the matter unless we advise otherwise.

We will assess the issue and determine an appropriate solution based on the circumstances.

Refunds

Once an approved change-of-mind return has been received and inspected, the refund will generally be processed to your original payment method within 7 business days.

The refund will be the amount paid for the returned product, less:

  • the 20% restocking fee

  • the original delivery cost

  • any applicable return shipping cost

For orders that originally qualified for free or subsidised delivery, the actual delivery cost incurred by Z-Furnishing may be deducted.

Additional processing time by your bank or payment provider may apply.

Exchanges

Change-of-mind exchanges requested within 14 days of delivery are generally subject to the same return conditions, 20% restocking fee and transport costs.

Any difference in price between the original and replacement product will be charged or refunded as appropriate.

B2B and Commercial Orders

This change-of-mind policy does not automatically apply to B2B or commercial orders. Returns for commercial orders will be considered according to the agreed terms of the order and applicable law.

How to Request a Return

Please contact Z-Furnishing before returning any product and provide your order number, reason for return and photographs where requested.

If approved, we will provide the appropriate return location and instructions.

Please do not return products directly to a Z-Furnishing warehouse or partner depot without prior approval.

Consumer Rights

Nothing in this policy excludes or limits any rights or remedies that cannot lawfully be excluded or limited under applicable Australian consumer law.