We eliminate the three biggest costs that furniture stores pass onto you:

1. No showroom overhead - We're online-only, so you don't pay for expensive retail rent
2. No warehouse storage fees - Most items are made-to-order, eliminating storage costs
3. No middleman markups - We work directly with world-class manufacturers

Every dollar you spend goes toward better materials and craftsmanship, not inflated retail margins.

No, and that's exactly why we can offer premium furniture at 40-60% less than traditional stores. By operating online-only, we eliminate showroom costs that retailers typically add to your bill.

Instead, we provide:

• Authentic photos taken by our team and manufacturers
• Detailed product specifications and materials lists
• Our buyers personally inspect every factory we work with
• Many of our manufacturers partner with world-class brands

Our buyers personally visit and inspect every factory. Many of our manufacturing partners work with luxury brands - some ARE luxury brands themselves. We invest in quality control and premium materials instead of expensive retail spaces.

In-stock items: 3-7 business days

Made-to-order items: 35-45 days

Why the wait? By eliminating warehouse storage costs, we can offer significantly lower prices. Most items are crafted specifically for you, which takes time but ensures freshness and quality.

We deliver to selected areas across Australia. Check availability at checkout, or email us for a shipping quote.

Free delivery zones: Within 50km of Sydney, Melbourne & Brisbane

Within 3 days: Free changes/cancellations

3-30 days: 15% fee (items are made-to-order)

30+ days: 25% fee

Custom orders: 50% fee after 3 days

Why fees? Since we craft items specifically for you, changes after production begins incur manufacturer costs.

Yes! We want you 100% satisfied. You have 14 days to return items in original, unassembled condition.

Return costs:

• 20% restocking fee (covers made-to-order costs)
• Return shipping costs
• Original shipping costs (even on "free shipping" orders)

Why these costs? Items are made specifically for you, not sitting in warehouses. This keeps our prices low but means returns incur real manufacturing costs.

12-month warranty covers structural manufacturing defects on all products.

We'll repair, replace, or offer alternatives for genuine manufacturing issues.

Not covered: Normal wear, misuse, commercial use, or natural material variations.

Don't assemble it! Contact us immediately.

• Visible damage: Reject the shipment and contact us
• Hidden damage: Take photos of item and packaging, contact us ASAP
• Wrong item: Contact us before returning anything

We'll arrange repair, replacement, or resolution quickly.

Primarily in China, by manufacturers we personally vet. Many partner with luxury brands or are luxury brands themselves. Our focus is on quality control and materials, not geographic origin.